Code Of Ethics

 

  
  MOTEL ASSOCIATION OF NEW ZEALAND

 

Belonging to MANZ is more than a certificate on the wall. We as members are committed and accountable for the service we offer and take a great pride in belonging to this widely respected network. Hence our motto "Quality, Service, Value and Accountability". Members of the Motel Association of New Zealand Incorporated acknowledge that they are aware of this Code and support it as an operator of a MANZ Motel.

Each member shall:
 

  • Serve all customers in a courteous, friendly, prompt and honest manner.
  • Maintain high standards and fair practices in all business transactions.
  • Not discriminate against customers on the grounds of sex, marital status, religious belief, ethical belief, colour, race, ethnic or national groups, disability, age, political opinion, employment status, family status or sexual orientation.
  • Price goods and services fairly and unambiguously in New Zealand dollars.
  • Advertise accurately, truthfully and so as not to mislead or deceive.
  • Establish and maintain procedures for the prompt handling of complaints, ensuring that all inquiries, refunds and returns of goods (where applicable) are dealt with properly and reasonably, in a manner satisfactory to industry standards.
  • Keep proper books of accounts, in line with the practices set out by the Institute of Chartered Accountants of New Zealand Incorporated and with the Department of Inland Revenue policies.
  • Observe all relevant laws and regulations.
  • Be a good employer; observe all laws, contracts and awards; give proper training and instruction; provide adequate healthy working conditions, equipment and facilities and supervise standards of safety and work practices.
  • Be environmentally responsible.
  • Display in a prominent place in their reception area and office a copy of the Association's Code of Ethics, so that it may be easily read by customers and employees.
  • Keep and maintain their premises in a clean, tidy and hygienic condition and repair, in line with occupational safety and health standards and local body requirements.